Privacy Policy

Smith Brothers is committed to protecting your online privacy and working within the guidelines set out in the Data Protection Act and General Data Protection Regulation (GDPR). Our privacy statement aims to disclose what information is being logged by web users, how this information is used and how this information can be removed/amended.

Safeguarding the privacy of our website visitors is important to us. This policy sets out the basis on which any personal information we may collect from you, or you provide to us, will be processed and used by us.

Websites covered by this Policy

This Privacy Policy covers the collection and use of data on this website only. This Policy does not apply to any of the websites, which may be linked from this website. Any links to other websites are provided for your convenience and do not indicate our endorsement of the content or provider. If you follow a link to any external location, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

What information do we collect about you?

We collect data about individuals within a business context, and only basic personal data (e.g. name, company, email, phone number). This information is gathered when you request us to contact you, complete the contact form or complete the job application form. We treat all data which identifies an individual as Personal Data and act as the ‘Controller’ for this, meaning we control what happens to the data in our possession.

In order to provide you with a response to your request for information or to deliver our services, we require your basic personal data. We will not collect any personal data from you if we do not need to provide or oversee this service to you.

Website usage is collected using cookies and we may also collect and process details of your visits to our website. This includes but is not limited to traffic data, location data, web logs and other communication data.

How do we protect this information?

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. How will we use the information about you?

The information collected about you is used when you request information on our services or download information from our website – data is processed by Smith Brothers. The data will be used to provide our services, in addition to invoicing and communicating with you regarding other services you may be interested in. For job applications submitted via the online form, we will retain personal data and CVs for as long as the specific job posting is open, or for a maximum of six months for speculative applications if you explicitly consent to this being retained for future consideration.

We use the services of a public relations agency and an SEO agency, who can act as data processors. They cannot do anything with your personal data unless we have instructed them to do so and will not share your personal information with any organisation apart from us. They will not store this data – they can only access the web or cloud-based systems where data is stored.

Unless prescribed by law, we will retain your personal information for no longer than is necessary, for the purposes for which the personal information was collected or for which it is to be further processed by us. Where is the information stored?

All the personal data we hold is processed using internal or cloud-based services hosted within the UK. This information is stored and processed by Krystal. The website and all data acquired is hosted in the EU. Data collected via the contact form or application form will be processed by Smith Brothers, and are stored on our website hosting. The data will only be used to send the client information relevant to the original enquiry and the client will be able to opt out of communications at any time by request.

Marketing

If consent has been given, Smith Brothers may send you marketing emails or contact you with details of other services we think may be of interest to you.  Following consent to receive marketing communications, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email danielle.tile@smithbrothers.co.uk.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email michelle.greenwood@smithbrothersltd.co.uk. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date so you may ask us to correct or remove information you think is inaccurate, at any time.

Cookies

Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser to not accept cookies, and the above websites explain how to remove cookies from your browser. However, some of our website features may not function as a result.

Log files

When you visit the website, we collect web statistics concerning your visit, which are stored in a log file. Log files allow us to record visitors’ use of the site. The web team uses Google Analytics to record visitors’ use of the site and harnesses this information to make changes to the layout of the website and to the information in it. Log files are not used to identify any individual patterns of use on the site.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23 October 2018.

Your rights

If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us at michelle.greenwood@smithbrothersltd.co.uk and we will investigate the matter.  If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can get in touch with the Information Commissioner’s Office (ICO) here.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. 

Email: michelle.greenwood@smithbrothersltd.co.uk 

Post: Unit G8, Navigation Close, Lowfields Business Park, Elland, HX5 9HB

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